>>Sales Assurance Analyst - San Juan<<

The Sales Assurance Analyst ensures the accuracy, compliance, and efficiency of sales operations by identifying and resolving order issues (“fallout”), analyzing root causes, and implementing solutions to prevent recurrence. This role uses data analytics and collaborates with cross-functional teams (IT, Sales, Compliance) to improve processes, enhance system performance, and support operational excellence. Responsibilities include monitoring sales activities for policy adherence, generating reports to support decision-making, and assisting with system testing and optimization. The analyst also supports training initiatives and team development while maintaining a strong customer-first approach, directly impacting customer satisfaction and overall business performance.