PCI Specialist Level II

Job Overview: Provide expert customer support for PCI compliance and data security, managing service requests, guiding customers on PCI Portal usage, and ensuring adherence to PCI DSS standards. Work collaboratively with internal teams to deliver effective solutions and maintain high customer satisfaction. Responsibilities and Duties: Attend to service requests received via phone, email, or other available communication tools, ensuring adequate follow-up for timely responses. Provide customers with support and guidance regarding the functionalities of the PCI Portal, helping them understand and comply with security standards concerning payment card information handling. Oversee the renewal process for GM ISO clients’ services, including coordination with the accounting department and customer communication.