Responsible for management and execution of a Managed Services Statement of Work for a single account. Manage all aspects of the day-to-day operations such as install base accuracy, device change management, issue resolution, client training needs, client on hand inventories, toner reconciliation analysis, consumables management, vendor management, and normal business as usual activities. Level 1 Tickets management (troubleshooting & consumables replacement, etc) IMAC (installs, moves, additions, changes) Markvision Lookup (monitoring devices/alerts, DNS issues) Consumables/Parts Inventory management Recycling Program Management (Consumables/parts returns) Place and manage consumable orders and manage returns.